Terms of Use for CosmoPro Platform

Welcome to CosmoPro. These Terms explain how our software, services, billing, support, and cancellation policies work.

We kept this as simple as possible because nobody wakes up excited to read terms of service. If you did, please hydrate.

By creating an account, purchasing a subscription, using CosmoPro, or continuing to access our services, you agree to these Terms.

1. What CosmoPro Is

CosmoPro is a business software and support solution provided by Formosi.

CosmoPro helps businesses manage things like websites, funnels, leads, CRM, forms, calendars, email, text messaging, automations, pipelines, reviews, payments, client communication, and other business tools from one platform.

In normal words: CosmoPro helps you bring the moving parts of your business into one place, so your day feels less like a browser tab hostage situation.

2. Powered by Third-Party Technology

CosmoPro is powered by third-party software technology, including GoHighLevel.

Formosi provides the setup, support, training, templates, strategy, and guidance around CosmoPro. However, some features, updates, limitations, outages, integrations, policies, technical changes, and platform behavior may be controlled by the underlying software provider or connected third-party services.

HighLevel’s own terms state that users are responsible for complying with applicable privacy laws when collecting and managing client data through the platform. HighLevel also states that customers should have their own terms governing their relationships with their customers.

In plain English: we help you use the system, but we do not personally own every button, server, update, policy change, or surprise software gremlin behind the scenes.

3. What Your Subscription Includes

Your CosmoPro subscription may include access to software features, depending on your plan.

This may include:

CRM and contact management

Websites and funnels

Forms and surveys

Booking calendars

Email and SMS tools

Automations and workflows

Pipelines and opportunities

Reputation and review tools

Invoicing and payments

Reporting and dashboards

Templates, training, and support

Specific features may vary by plan, setup, account type, platform changes, or connected services.

4. Setup, Support, and Training

CosmoPro is more than software access. Depending on your plan, Formosi may also provide onboarding, setup assistance, templates, training, support, and strategic guidance.

We want you to actually use the platform — not just admire it from a safe emotional distance.

Support may be provided by email, phone, video call, chat, ticket, training resources, or another method Formosi makes available.

5. Subscription Billing

CosmoPro is billed as a recurring subscription unless otherwise stated in writing.

Your subscription renews automatically on your billing date until canceled.

By purchasing CosmoPro, you authorize Formosi or its payment processor to charge your selected payment method for recurring subscription fees and any approved add-ons, usage charges, setup fees, or other services.

6. Cancellation Policy

You may cancel your CosmoPro subscription before your next billing date.

Once a subscription payment has been charged, that billing period is non-refundable because software access, platform resources, support, and account services begin immediately for that cycle.

To cancel, contact Formosi in writing using the cancellation method provided to you or listed on our website.

No long-term contract unless separately agreed in writing. No cancellation fee. No dramatic breakup montage.

7. Refund Policy

CosmoPro subscription fees are non-refundable once the billing period begins.

Setup fees, onboarding fees, custom design fees, custom build fees, consulting fees, and other one-time services are also non-refundable once work has started.

If you believe there was a billing error, please contact Formosi so we can review it.

8. Payment Failure

If your payment method fails, expires, is declined, or your account becomes overdue, Formosi may suspend or limit your access to CosmoPro until your account is brought current.

If payment remains unpaid, your account may be canceled, archived, deleted, or disconnected from certain services.

Translation: the software needs to be paid to keep doing software things.

9. Third-Party Fees and Usage Charges

Some services may require additional third-party fees or usage charges.

These may include, but are not limited to:

SMS/text messaging fees

Phone number fees

Email sending fees

AI usage fees

Call tracking fees

Payment processing fees

Domain fees

Premium integrations

App marketplace tools

Third-party subscriptions

Advertising platform charges

These charges may be billed by Formosi, CosmoPro, GoHighLevel, Stripe, Twilio, Mailgun, Google, Meta, or another third-party provider depending on the service.

Your subscription does not automatically include all outside platform costs unless specifically stated in your plan.

10. Client Responsibilities

You are responsible for providing accurate business information, keeping your login credentials secure, maintaining your payment method, reviewing your content, responding to leads, complying with laws that apply to your business, and using CosmoPro appropriately.

You are also responsible for the messages, offers, claims, promotions, pricing, services, customer data, and business information you add to the platform.

We can give you the tools. We can help build the system. But we cannot answer your leads, honor your offers, or magically know your holiday hours unless you tell us.

11. Email, SMS, and Communication Compliance

CosmoPro may allow you to send emails, text messages, calls, voicemail drops, automations, and other communications to leads and customers.

You are responsible for making sure you have proper consent to contact people and that your use of email, SMS, phone, and marketing tools complies with applicable laws and platform rules.

This may include rules related to opt-ins, opt-outs, unsubscribe links, message frequency, privacy policies, and prohibited content.

HighLevel’s support materials also note that SMS-related terms should identify the sender, provide opt-out and support instructions, disclose message frequency, and reference a privacy policy.

Please do not spam people. Nobody likes spam. Not even spam.

12. Data and Privacy

You are responsible for the customer data, contact lists, business information, and content you upload into CosmoPro.

You agree to collect, store, and use data legally and responsibly.

Formosi may access your account when needed to provide support, troubleshooting, setup, training, account management, or service improvements.

You should maintain your own privacy policy and make sure your customers understand how their information is collected and used.

13. Account Ownership and Access

Your CosmoPro account is intended for business use.

You are responsible for managing your team members, users, permissions, passwords, and account access.

Formosi may need administrative access to provide setup, support, troubleshooting, or account services.

If your subscription is canceled, access to your CosmoPro account, websites, funnels, automations, forms, calendars, campaigns, phone numbers, or other connected tools may be suspended or terminated.

14. Websites, Funnels, and Content

If CosmoPro is used to build or host websites, funnels, landing pages, forms, or other digital assets, those assets may depend on active platform access.

If your subscription is canceled or unpaid, your website, funnel, forms, automations, or related services may stop working or become unavailable.

Custom website design, copywriting, graphic design, branding, integrations, SEO, advertising, or advanced technical work may be billed separately unless included in your plan.

15. No Guaranteed Results

CosmoPro is a powerful tool, but it does not guarantee results.

We do not promise a specific number of leads, sales, bookings, reviews, calls, website visits, rankings, revenue, or business growth.

Results depend on many factors, including your offer, pricing, industry, location, competition, follow-up, reviews, website, advertising, customer service, and how consistently you use the system.

The software can open the door. You still have to walk through it without tripping over your own follow-up process.

16. Acceptable Use

You agree not to use CosmoPro for illegal, abusive, deceptive, harmful, harassing, fraudulent, spammy, or prohibited activity.

You may not use CosmoPro to send messages without proper consent, misrepresent your business, violate platform rules, infringe intellectual property, upload harmful code, abuse third-party services, or interfere with the security or performance of the platform.

Formosi may suspend or terminate accounts that violate these Terms, applicable law, or third-party platform policies.

17. Platform Changes and Availability

CosmoPro features may change over time.

Third-party platforms may update, remove, rename, limit, or modify features. Services may occasionally be unavailable due to maintenance, outages, bugs, updates, provider issues, internet problems, or events outside our control.

We will do our best to support you, but we cannot guarantee uninterrupted access or that every feature will always remain exactly the same forever.

Forever is a very long time. Software updates did not get that memo.

18. Integrations and Connected Services

CosmoPro may connect with third-party services such as Google, Meta, Stripe, Twilio, Mailgun, domain providers, calendars, social platforms, payment tools, analytics tools, and other applications.

Those services are governed by their own terms, fees, policies, and technical requirements.

Formosi is not responsible for outages, changes, billing issues, data loss, restrictions, account suspensions, or policy decisions made by third-party providers.

19. Intellectual Property

CosmoPro, Formosi materials, templates, trainings, workflows, processes, designs, written content, videos, strategy documents, and other resources may be protected by copyright, trademark, and other intellectual property rights.

You may use materials provided to you as part of your active subscription for your own business.

You may not copy, resell, redistribute, share, sublicense, or use Formosi/CosmoPro materials to create a competing product or service without written permission.

Basically: use the tools for your business. Don’t photocopy the homework and start a rival school.

20. Termination

Formosi may suspend or terminate your access to CosmoPro if you fail to pay, violate these Terms, misuse the platform, create legal risk, abuse support, violate third-party platform rules, or use the service in a way that could harm Formosi, CosmoPro, other users, or third-party providers.

Upon termination, access to your account and related services may be limited, suspended, or removed.

21. Limitation of Liability

To the fullest extent allowed by law, Formosi and CosmoPro are not responsible for indirect, incidental, special, consequential, punitive, or lost-profit damages related to your use of CosmoPro.

This includes issues such as lost revenue, lost leads, lost data, business interruption, platform outages, third-party service problems, account suspensions, or customer disputes.

Our total liability for any claim related to CosmoPro will not exceed the amount you paid to Formosi for CosmoPro during the three months before the claim arose.

22. Indemnification

You agree to defend, indemnify, and hold harmless Formosi, CosmoPro, and their owners, team members, contractors, and partners from claims, damages, losses, liabilities, costs, or expenses arising from your business, your content, your customer communications, your use of the platform, your violation of these Terms, your violation of law, or your violation of third-party rights.

23. Updates to These Terms

We may update these Terms from time to time.

When we do, we will update the “Last Updated” date above. Continued use of CosmoPro after changes are posted means you accept the updated Terms.

We promise not to make the “Last Updated” date the most exciting part of your day.

Contact

Questions about these Terms?

Contact Formosi.com/support